Refund Policy

Because haircuts and grooming services are performed immediately, completed services are generally not refundable. If you are unhappy with your cut, tell us before you leave the shop — we will fix it free of charge.

You can cancel a booking free of charge any time before your appointment from My Profile. No-shows may affect your ability to book in the future.

Unopened products in original condition can be returned within 7 days of purchase with the receipt. Opened or used products cannot be returned for hygiene reasons.

If you were charged the wrong amount or charged twice, contact us with your receipt or sale reference (e.g. CV-260922-001). Verified errors are refunded to the original payment method within 5–10 working days.

Speak to our staff at the counter, or reach us through the Contact page with your name, phone number and sale reference. Every request is reviewed by a manager.